Frequently Asked Questions

1. Do you accept returns or exchanges?
All sales are final. Due to the limited nature of our items, we do not accept returns or exchanges. Please double-check sizes and product details before placing your order.

2. My item arrived damaged — what should I do?
Please contact us within 7 days of delivery at [support email], including your order number and clear photos of the damaged item so we review and confirm. We’ll make it right.

3. What happens if my package is lost in the mail?
We are not responsible for packages lost in transit. If your tracking shows no movement or your package is marked “delivered” but not received:
-Check with neighbors or building staff
-Contact your local post office or carrier
-Reach out to us if you need help filing a claim

We recommend selecting a shipping option that includes tracking and insurance at checkout.

4. Where do you ship?
We currently ship only within the United States.

5. When will my order ship?
Orders typically ship within [2–5] business days. You’ll receive a tracking number via email once your order is on the way.

6. Do you offer local pickup or in-person sales?
No, we are currently an online-only store.

7. Can I cancel or change my order after it has been placed?
Orders are processed quickly, so we can’t guarantee changes after purchase. Please email us ASAP at [support email], and we’ll do our best to help.

8. Are your products officially licensed by Phish?