Refund Policy

We only offer refunds for items that arrive damaged or defective.

If your order arrives in this condition, please email us at [support email], within 7 days of delivery with your order number and clear photos of the issue for review and confirmation. 

Lost Packages

We are not responsible for packages lost in transit. If your tracking information shows that your package has not moved or was marked delivered but you didn’t receive it, please follow these steps:
-Check with neighbors or your building manager to see if it was misdelivered.
-Contact your local post office or carrier with the tracking number to file a claim or get more information.
-If needed, email us at [your support email], and we’ll do our best to assist you with the claim process.

We recommend selecting a shipping option with tracking and insurance at checkout when available.

Thank you for your understanding and support!